Question 1

How long is the equipment warranty and what does after-sales service include?

Accepted Answer

The warranty is one year from receipt. During the warranty, we send free replacement parts for failures of non-wearing parts not caused by people, and major failures may receive on-site engineer service. We also provide lifetime after-sales consultation; replacement parts remain available after the warranty.

Question 2

Is equipment installation provided?

Accepted Answer

Yes. Simple or semi-automatic machines can use free online guidance. For new operators, Chinese engineers can install on site; simple anchor plate machines or semi-automatic bolt machines usually need 1-2 engineers for 2-3 days, followed by 2-3 days of hands-on training. The customer covers round-trip flights, local accommodation and meals, plus USD 120 per engineer per day.

Question 3

What is the equipment delivery time?

Accepted Answer

The delivery period depends on equipment complexity. Standard equipment usually takes about 30-60 days.

Question 4

What are the payment terms for the equipment?

Accepted Answer

Standard equipment requires a 30% deposit; customized models use a negotiable 35-40% deposit; in-stock products require 100% before shipment. The balance is paid in full before dispatch. USD, EUR and RMB are accepted through our corporate foreign-exchange account.

Question 5

Can I see the equipment working outside China?

Accepted Answer

We protect customer information and privacy. You are welcome to visit our factory in China, and we can arrange visits to domestic partner factories. Overseas customer visits are arranged only after that customer gives permission.

Question 6

Can the equipment be customized to my requirements?

Accepted Answer

Yes. Share site conditions, target output, dimensions and special configurations. Our technical team will assess the solution and issue a quotation. Custom projects may extend delivery time; all details are executed after both sides confirm them.

Question 7

Which documents are included with equipment export?

Accepted Answer

Shipment includes a commercial invoice, packing list and bill of lading. A certificate of origin and other customs documents can be arranged as needed. Tell us about special clearance documents before ordering.

Question 8

How is the equipment packaged and how is transportation arranged?

Accepted Answer

Equipment uses standard export packaging. Large machines are loaded into containers and secured. We can assist with sea, road or rail transport, or you may appoint your own freight forwarder.

Question 9

Can the equipment voltage be adapted to our country?

Accepted Answer

The factory standard is Chinese voltage. We can modify the motor and electrical system for your local voltage and frequency. Please provide these parameters during enquiry.

Question 10

Are spare parts easy to purchase after buying the machine?

Accepted Answer

Complete machines and wearing parts are supplied long term. You can order parts at any time, and they can be shipped independently.

Question 11

How quickly can you provide a solution if the equipment fails?

Accepted Answer

After receiving a fault description, photos or videos, our technical team responds within 24 hours with troubleshooting guidance. For complex failures, we discuss the case further and prepare a complete solution.

Question 12

Can the machine produce steel rings of different diameters?

Accepted Answer

Yes. Change the mold and adjust the cutter to produce steel rings in different sizes.

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